Client Relations Coordinator

LVH is the premier home chartering service for the world’s elite, bringing together a collective of trusted homeowners and guests who share a passion for refinement, elegance, and elevated human experiences.  LVH offers the finest curated experiences, unparalleled in-home full services, exclusive home management, and advisory services combined with the latest technology trends.

Under general supervision, the Client Relations Coordinator will provide direct support and liaison to the Client Relations Management to perform related work as required. 

ESSENTIAL FUNCTIONS:

CLIENT RELATIONS

• Managing all aspects of initial communication with Clients across various channels 

• Maintaining comprehensive Client Profiles

• Qualifying leads by performing an initial assessment of the client’s background and request.

• Assigning favorable and high-value leads to Client Relations Directors

• Assisting the Client Relations team in all stages of the deal-closing process

• Maintaining the accuracy of data in our CRM system

• Tracing lead sources to support future marketing initiatives

• Performing other tasks assigned by the Client Relations Director - Operations.

OWNER AND PARTNERS RELATIONS

• Creating simple proposals based on the instructions.

• Posting created proposal for OPR Team Lead and Director approval

Skill and Knowledge Qualifications:

• 3+ years of focus experience with hotel, travel, concierge & executive support

• Experience with luxury or high-net-worth clients is preferred but not required

• Bachelor's degree is a minimum educational requirement

• Exceptional verbal and written English communication skills

• Strong experience with CRM, Google Suite, and other organizational tools

• Multi-tasking capabilities and working effectively under deadlines

• Knowledge of customer service principles and best practices

• Focuses and works together with team members in accomplishing work objectives.

• Actively appreciates the diverse capabilities, insights, and ideas of others and working effectively 

• Sets high standards of performance for self-assuming responsibility and accountability

Compensation:

• Competitive base salary commensurate with experience

• Biannual Bonus

• 20 Days of Paid Time Off

• 5 Days of Paid Sick Leave

• 6 Days of Paid Holidays

• Work Equipment Stipend

• Private Health Insurance

• Maternity Leave Bonus