Owner Partner Relations Senior Coordinator

LVH is the premier home chartering service for the world’s elite, bringing together a collective of trusted homeowners and guests who share a passion for refinement, elegance, and elevated human experiences.  LVH offers the finest curated experiences, unparalleled in-home full services, exclusive home management, and advisory services combined with the latest technology trends.

Under general supervision, the Owner Partner Relations Senior Coordinator will provide support to the Owner Partner Relations Management with day-to-day sales operations tasks and managing relationships with new and existing homeowners.

Essential Functions:

• Confirm availability and pricing of suitable options for active requests (by communicating with owners and partners via text, email, or call)

• Develop proposals using the CRM system accurately and efficiently (by choosing the right options, checking if they are already a part of the Property Management System, preparing pricing, and putting together a map, if required)

• Maintain accurate pricing and availability in the Property Management System for assigned markets

• Arrange property inspections and showings for active requests

• Negotiate with property owners and partners to secure optimal deal terms that align with company goals

• Manage the preparation of financials in CRM and Deal Summary to owner

• Assist team lead/manager in charge of preparing Owner Booking Confirmations

• Assist team lead/manager in charge in special projects

• Complete detailed property presentations (“Home Profiles”) when required

• Build strong relationships with owners while keeping them engaged and informed about company updates

Skills and Knowledge Qualifications:

• 2+ years experience in hospitality, business development, real estate, sales, or related background preferred (anyone without experience but with motivation to learn is welcome to apply!)

• Bachelor's degree

• Experience with high luxury or high net worth owners is preferred but not required

• Experience in performing pricing calculations and creating service proposals is preferred but not required

• Experience in CRM, Google Suite, and other organizational tools

• Basic Knowledge of Microsoft Excel/Google Sheets

• Excellent analytical and problem-solving skills

• Knowledge of customer service principles and practices

• Multi-tasking capabilities and ability to prioritize tasks efficiently

• Ability to follow emails/messages throughout day-to-day operations and follow through with all tasks

• Proper phone and email etiquette

• Exceptional verbal and written English communication skills

• Willingness to cooperate with others and work to the greater good

Compensation:

• Competitive base salary commensurate with experience

• Biannual Bonus

• 20 Days of Paid Time Off

• 5 Days of Paid Sick Leave

• 6 Days of Paid Holidays

• Work Equipment Stipend

• Private Health Insurance

• Maternity Leave Bonus