Operations Experience Coordinator - Philippines

LVH is the premier home chartering service for the world’s elite, bringing together a collective of trusted homeowners and guests who share a passion for refinement, elegance, and elevated human experiences.  LVH offers the finest curated experiences, unparalleled in-home full services, exclusive home management, and advisory services combined with the latest technology trends.

Under general supervision, the Operations Experience Coordinator will provide direct support to the Director of Operations Experience and perform related work as required. 

Essential Functions:

• Managing day-to-day booking tasks and making sure the planned itineraries are executed successfully. 

• Arrange and manage arrival and departure transfers, checking up with the field team to make sure everything is done as planned, 

• Make purchase orders for the entire booking (except home items within home standards), track deliveries, and coordinate puck-ups with the field team.

• Responsible for the entire booking administration and CRM management.

• Performing other tasks assigned by the Director of Operations Experience.

Compensation:

• Competitive hourly salary (5USD per hour) & bonus plan commensurate with experience

• Comprehensive benefit plan

Skill and Knowledge Qualifications:

• 1 year of experience with customer service, operations, or administration within the hospitality industry

• Experience with luxury hospitality, travel advisory, or concierge is preferred but not required

• Bachelor's degree is a minimum educational requirement

• Exceptional verbal and written English communication skills

• Strong experience with CRM, presentation, and data management tools such as Google Suite

• Basic financial and billing knowledge

• Multi-tasking capabilities and working effectively under deadlines

• Focuses and guides self and works together with team members in accomplishing work objectives.

• Makes customers and their needs a primary focus of one’s actions

• Actively appreciates the diverse capabilities, insights, and ideas of others and working effectively 

• Sets high standards of performance for self-assuming responsibility and accountability