Client Relations Director

LVH is the premier home chartering service for the world’s elite, bringing together a collective of trusted homeowners and guests who share a passion for refinement, elegance, and elevated human experiences.  LVH offers the finest curated experiences, unparalleled in-home full services, exclusive home management, and advisory services combined with the latest technology trends.

As a member of the Sales Team, Director Client Relations plays a crucial role in creating, managing, and nurturing relationships with new & existing direct clients and partners including:

Essential Functions

• Prospecting & developing new Client leads  in conjunction with the Marketing team

• Qualifying Client to ensure there is a good fit plus the opportunity for long-term value 

• Working with the Owner Partner  Team to tailor proposals across company offering

• Driving the closing process and working with the Finance team to complete payments

• Monitoring the Experience Team to ensure expectations planning, home and staff are exceeding expectations

• Maintaining ongoing relationships and ensuring repeat business from clients.

• Ensuring achievement of KPIs including booking quota, prospecting metrics & CSAT scores

Skill and Knowledge Qualifications

• 4 or more years of experience in client relationship management or sales in travel, real estate, or another high-value product targeted to high-net-worth individuals

• Proven track record of success in sales and increase in revenue 

• Exceptional verbal and written English communication skills

• Strong experience with CRM, presentation, and other online productivity tools

• Multi-tasking capabilities and working effectively under deadlines 

• Experience and love for international travel are highly desirable

Compensation:

• Competitive base salary

• Commission Plan

• 20 Days of Paid Time Off

• 5 Days of Paid Sick Leave

• 6 Days of Paid Holidays

• Work Equipment Stipend

• Private Health Insurance