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Client Relations Director

  • Remote
    • Belgrade, Beograd, Serbia
  • €3,000 - €3,400 per month
  • Client Relations

Job description

LVH is the premier home chartering service for the world’s elite, bringing together a collective of trusted homeowners and guests who share a passion for refinement, elegance, and elevated human experiences. LVH offers the finest curated experiences, unparalleled in-home full services, exclusive home management, and advisory services combined with the latest technology trends.


As a member of the Sales Team, Client Relations Director plays a crucial role in creating, managing, and nurturing relationships with new & existing direct clients and partners including:

ESSENTIAL FUNCTIONS

  • Prospect and develop new client leads in collaboration with the Marketing team

  • Qualify prospective clients to ensure a good fit and long-term partnership potential

  • Work with the Owner Partner Team to tailor proposals across company offerings

  • Lead the closing process and coordinate with the Finance team to ensure payment completion

  • Oversee the Experience Team to ensure client expectations are consistently exceeded across planning, homes, and staffing services

  • Build and maintain strong client relationships to drive repeat business and long-term loyalty

  • Ensure achievement of key performance indicators (KPIs), including booking quotas, prospecting activity metrics, and CSAT scores

COMPENSATION

  • Competitive gross monthly salary ranging from €3,000 to €3,400

  • Performance-based bonus structure

  • Minimum of 20 days of paid time off annually

  • Paid public holidays in accordance with the Serbian holiday calendar

  • Paid sick leave in accordance with applicable Serbian labor law

  • Work equipment stipend

  • Private health insurance

  • Flexible work schedule, subject to business needs and management approval

Job requirements

SKILL AND KNOWLEDGE QUALIFICATIONS

  • 4 or more years of experience in client relationship management or sales in travel, real estate, or another high-value product targeted to high-net-worth individuals

  • Proven track record of success in sales and increase in revenue 

  • Exceptional verbal and written English communication skills

  • Strong experience with CRM, presentation, and other online productivity tools

  • Multi-tasking capabilities and working effectively under deadlines 

  • Experience and love for international travel are highly desirable

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