Client Relations Coordinator

Remote
- Belgrade, Beograd, Serbia
€1,200 - €1,400 per month
Client Relations

Job description

LVH is the premier home chartering service for the world’s elite, bringing together a collective of trusted homeowners and guests who share a passion for refinement, elegance, and elevated human experiences. LVH offers the finest curated experiences, unparalleled in-home full services, exclusive home management, and advisory services combined with the latest technology trends. Under general supervision, the Client Relations Coordinator will provide direct support and liaison to the Client Relations Management to perform related work as required.

ESSENTIAL FUNCTIONS

Manage all initial communication with clients across multiple channels (email, calls, chat, etc.)
Build and maintain comprehensive client profiles within the CRM system
Qualify inbound leads through initial assessment of client background, preferences, and requirements
Assign high-value and suitable leads to Client Relations Directors
Support the team throughout all stages of the deal-closing process
Ensure accuracy, completeness, and proper tracking of data within the CRM system
Monitor and trace lead sources to support marketing insights and future initiatives
Prepare documents and conduct research as needed to support client requirements
Prepare PAC (Pricing and Availability Check) templates based on client requirements
Reach out to property owners and managers to confirm availability, pricing, and terms
Assist in creating proposals based on provided instructions
Submit proposals for review and approval by the Team Lead and/or Director
Perform other related tasks as assigned by the Client Relations Director – Operations

COMPENSATION

Competitive gross monthly salary ranging from €1,200 to €1,400
Performance-based bonus structure
Minimum of 20 days of paid time off annually
Paid public holidays in accordance with the Serbian holiday calendar
Paid sick leave in accordance with applicable Serbian labor law
Work equipment stipend
Private health insurance
Flexible work schedule, subject to business needs and management approval

Job requirements

3+ years of focus experience with hotel, travel, concierge & executive support
Experience with luxury or high-net-worth clients is preferred but not required
Bachelor's degree is a minimum educational requirement
Exceptional verbal and written English communication skills
Strong experience with CRM, Google Suite, and other organizational tools
Multi-tasking capabilities and working effectively under deadlines
Knowledge of customer service principles and best practices
Focuses and works together with team members in accomplishing work objectives.
Actively appreciates the diverse capabilities, insights, and ideas of others and working effectively
Sets high standards of performance for self-assuming responsibility and accountability

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Questions

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Please confirm whether you are available to work during the role’s standard schedule of 9:00 AM – 6:00 PM ET and can maintain flexibility with your schedule based on operational needs.

Yes

Are you available to work on weekends, if required?

Yes

What is your expected gross monthly salary in EUR? Please provide a specific amount or range.

EUR

When are you available to start a new position?

Explain why you are interested in joining LVH as a Client Relations Coordinator.

Please summarize your professional experience in client relations, hospitality, travel, concierge, executive support, or similar customer-facing roles, including total years of relevant experience.

This role requires managing initial communication with clients across various channels. Please describe your experience handling client inquiries through email, phone, chat, or messaging platforms while maintaining a high level of professionalism.

Maintaining comprehensive client profiles is essential in this role. Please describe your experience managing client records, databases, or profiles with accuracy and confidentiality.

This position involves qualifying leads by assessing client background, preferences, and requests. How would you evaluate whether a new inquiry is a strong or high-value opportunity?

This role supports senior team members by assigning favorable leads and assisting throughout the deal-closing process. Please describe any experience you have supporting sales, client conversion, bookings, or closing processes.

Maintaining accurate CRM data and tracing lead sources are important responsibilities. Please describe your experience using CRM systems, Google Workspace, or other organizational tools.

This role also requires creating simple proposals based on management instructions. Please describe any experience you have preparing proposals, quotations, presentations, or client-facing documents.

Multi-tasking and working effectively under deadlines are essential in this position. Please explain how you manage multiple priorities while maintaining service quality and attention to detail.

Collaboration, accountability, and high-performance standards are key qualifications for this role. Please describe a time you worked effectively with a team and took ownership of results.

Client Relations Coordinator

Job description

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